Relatively recent advances in internet technologies have brought a wealth of new options for businesses, especially when it comes to phone service. With faster available internet speeds, it’s never been a better time to consider a VOIP phone system for your business. There are many advantages to such a system, and picking the right one can be a major boon to every part of your business, from customer service, to technical support, to your sales department.
One of the biggest advantages to a business VOIP phone system is that it transmits data over the internet. This means that all conversations are transmitted digitally, which makes it easier to store those conversations. This is particularly useful in scenarios where the employees operating your phone system can benefit from listening to phone calls as part of ongoing training. Because the files can be made easily accessible, a system like this provides excellent teaching moments.
Another advantage to a business VOIP phone system is that it’s generally more cost-effective to manage and maintain than a standard phone connection, and it does the double duty of handling your internet connection as well as your phone connection.
Recent studies have shown that even in the era of customer contact through means like email and social media, customer contact through telephone has not decreased, but rather has stayed the same. While some customers prefer a more removed, text-based approach to customer service, they don’t generally seem to be the ones who would reach out over the phone. Having a conversation about customer service issues can be quicker for the customer, more cost-effective for your business, and can generally lead to better customer impressions.
In a world where making a good impression on a customer can be the difference between losing and retaining a customer, or making or losing a sale, going with a VOIP system at your company might be the thing that you need to make a difference. After all, it’s a well-known fact that it’s easier to retain an existing customer than it is to bring in a new one. Consider PBX-Change for your business VOIP needs.