Welcome to PBX-Change

Your business in Tampa should find the VoIP system that is right for you. It’s important to understand what you are signing up for when selecting a VoIP phone system in Tampa. There are many features to be aware of that are dependent upon your needs. Carefully read through some of these tips in order to be knowledgeable before selecting a VoIP service for your business in Tampa.

VoIP Features
Your VoIP service should include some important features:

Mobility – If your employees need to be able to work remotely, then the VoIP service should be able to provide this service fairly easy. Whether through an app or the web.

Unified Communications – UC is when all avenues of communication are integrated. This is very useful for everyday communications because it connects voice, chat, video, text, and email.

Automated Attendant – This service helps callers navigate through a recorded menu. This saves you time and money as it removes the need for a live operator and brings the caller to the right person or place they need to be.

Analytics – This depends on how you will be using the software. For example, if your business is a call center, then you will need to be able to track agent calls, handle time, and scheduling.

PBX – A private branch exchange saves you the cost of having a line for each employee. Instead it allows you to have more lines than actual physical phones. It’s an important service to have.

Compatibility – You should make sure that your VoIP service can communicate with any third-party apps that you need for your business. This is important because you want to be able to exchange data with any critical business system that you have.

Remember it’s not about the service with the most features. Instead it’s about the service with the features that YOU need for your business. Keep in mind that you want a service that is compatible with the systems that you already have in place. There is no need to reinvent the wheel when searching for a VoIP.

Want to learn more? Contact us today and learn how PBX- Change can help your business.


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