In your medical office, it’s no doubt that your first priority is to help your patients. The first step to do so is to make sure that you’re reachable by phone, and to make sure that the process is as easy as possible. Here are a few ideas to make your medical office’s phone system a bit more user-friendly.
What’s more frustrating than having to call a business with a complicated automated voice response system? It can be a frustrating experience for your customers when they need to get in contact with you quickly. To streamline the process, consider offering simple instructions and categories. No one likes to hear an excessive amount of options when they call, and if you offer instructions, your caller is likely to forget what they were told while they navigate your menu. Streamline the process. Your patients will thank you.
One of the easiest things you can do to satisfy your patients is to let them know when they can expect a response. Managing their expectations can take a lot of worry off their mind, and it can be just as easy as letting them know they can expect a response when the doctor has returned from lunch, or by the end of the day. Of course, you’ll want to make sure that the time frame that you give your patient is reasonable.
Another simple way to improve your medical office phone system is to consider using queues. Having a queue will allow your staff to answer calls in the order that they were received, ensuring fairness to all your patients. A simple queue message will let the patient know that they are on hold, that their call is important, their place in line, and an estimation of when they can expect a response. Just hearing those simple pieces of information can make even the most unreasonable patient more likely to wait patiently.
There are many possible solutions to making your medical office’s phone system Tampa more friendly for both your patients and your staff—these are only a few ideas that switching to a VOIP service Tampa can offer you. Make the phone experience more pleasant for your patients: consider making the change from a traditional landline service to a VOIP service.