Call recording is a blessing for your customer service. So why doesn’t your business in Tampa have this business phone service? It may seem like a silly or daunting service, but it is actually quite helpful. Check to make sure your business phone system has call recording so that your business in Tampa can grow. Here are the top four reasons why.
- Accurate Recalling
It can be easy to mess up and remember something incorrectly. We humans do it all the time. So what makes a customer service call any different. By having your business in Tampa use a business phone system with call recording, you can accurately capture details from the call. Reps are usually doing two things at once, listening to you while also solving your issue. Having the ability to record the call will help them to better serve you.
- Improved Service
Call recording is a great training tool. It helps service reps learn what they did right and what they did wrong. Therefore, it helps them improve their skills which in turn benefits your customers and makes for a better overall customer service experience. Don’t miss out on this opportunity to grow and learn!
- Enhanced Customer Service
When someone calls your customer service number, it has to be all about them. A great way to show your customers that you care is to track any information on them. By building up your customer’s profile, you can better help them. You will also learn how customers are using your products, what works, and what doesn’t. This is an opportunity for your business to hear from the field.
People want to feel like they are speaking with an actual human. Robotic/scripted responses can really turn away customers. Instead, they want to feel that every interaction they have with your business in special and customized to them. Most people expect that service everywhere now. Also, you know what customers love? When you know them beforehand and are able to offer them a better deal than they are asking or were expecting. That’s a sure way to keep them coming back.
Want to learn more? Contact us today at (813) 734-8994 and learn how PBX-Change can help your business.