Undoubtedly, the end goal of any phone interaction is to provide an excellent experience for your customers. The reasons for this are clear: moments of excellent customer service lead to longer relationships with customers, which means more customer loyalty, which in turn means more revenue. Every business should strive for these kinds of contacts, but [...]
If you’re thinking about the way your business uses the phone, chances are that you’ve been thinking about how best to control the way that you talk with your clients. Thinking about upgrading your system is the first step in providing excellent customer service, which leads to longer-lasting relationships with the base that you service. [...]
So, you may have heard a lot about VOIP phone services and what they can do for your business, but maybe there’s still a question about whether it’s right for your business or not. After all, you currently have a phone service that seems to be working just fine. Doesn’t the old saying go “if [...]
