So it’s come to this: your current phone system is reaching the end of its life and you’re wondering which is going to be the best option for your business in terms of an upgrade. You’ve got a few choices you can go with, but you’re not sure which one is going to be the right choice. You can either upgrade or replace the current hardware that you have, or you can switch to a newer, cloud-based phone systems. As always thorough research is necessary, but here’s some things you may not have thought about.
The most obvious thing to think about is going to be cost. You probably don’t have an unlimited budget, so finding the most cost-effective solution is going to be the most important thing on your mind. With an on-site system, the cost is going to be stable, only changing in times when upgrades to your new system are required. This can be beneficial, as the biggest cost is going to be the initial purchase and setup, a definite advantage. On the other hand, a cloud-based system will provide you with a variable cost, as you can modify the amount you pay on a monthly basis based on how many users are using the system. With this approach, the equipment costs should never be a factor, while with the on-site service, the monthly costs are less of a factor.
Another factor could be if you have multiple sites to network on your business phone system. In instances where you have multiple locations that need to speak to one another, an on-site phone system might offer some challenges in terms of incompatible hardware, which could make communication difficult. Either a cloud-based system or a managed on-site system solves this potential problem, however. The managed aspect of an on-site system takes the guesswork out of compatibility issues, doing the same job as the off-site technology of a cloud-based system.
These are just two factors to keep in mind when making such a big decision. Ultimately, a new phone system should make things easier for both your clients and your employees, so making the best decision is going to require time and consideration. Make sure you make the right choice when it’s time to make a change.