The creation of voicemail is truly a gift for any business. It allows your business to never miss a beat. But is your business phone system for your business in Tampa, fully utilizing voicemail? Is your voicemail able to alleviate your customers’ woes and anger? Well it’s time to take a look at how your business phone system’s voicemail is set up to ensure that your business in Tampa is utilizing this service correctly.
Having a great voicemail greeting can make all the difference. So, start off by putting yourself in your customers’ shoes. You would want the best service possible, correct? Well a proper voicemail greeting is a way for customers to interact with your business. Setting up your business phone system’s voicemail allows your business in Tampa an opportunity to demonstrate that you care about customers.
Another thing to keep in mind is that for many customers, your voicemail greeting is their first impression of your company. So, it’s a good idea to make a good first impression.
Crafting a Voicemail
Voicemails need to be short and sweet. You don’t have much time to capture your audience’s attention. So try to give out as much vital info in as little time as possible. A good idea is to check out what most of your voicemails have in common, in order to provide some pertinent info.
Also, make sure that you are using a voice that is clear and professional. Give your caller a feeling of comfort so that they can be reassured. Additionally, provide basic contact info, or info on a common issue that people call in about. You want to convey the idea that you understand the customer and their problems.
Key Elements of a Voicemail Greeting
Most callers are going to be looking for a few key things. Therefore, make sure you include: your company’s name, business hours, the reason for being unavailable, and a message prompt. These can help your business go a long way in ensuring that your customers feel like their messages are being heard and taken seriously.
Every time you interact with a customer, you are building up their trust. So, don’t let something like a bad voicemail greeting get in your way. Want to learn more? Contact us today at (813) 734-8994 and learn how PBX-Change can help your business.