“We have used other companies for our VOIP service and not had any good experiences. Phones would crash, we were forced to purchase equipment to set up the system but the company would not back it up. It would take days for them to get back to us. Now, we have endless options to configure our phone system to fit our needs. The service plans, call flow options, customer service and equipment are all backed up by PBX-Change and they do a wonderful job. If we need help setting any options or converting call flow, whether it be temporary or permanent, they are always more than happy to make sure that is accomplished in a timely manner. Onsite training is provided, all phones were pre-programmed so that we didn’t have to do a single thing except set our voicemail.
Very rarely do we have an issue. But any time that happens, we call or email and without fail we immediately have a fix. This is huge for our business, as we cannot afford to be down at any time. Thanks to PBX-Change we have that peace of mind. An all-round great company, I would recommend them to anyone choosing to migrate to a new reliable phone system.”
Miriam Henriquez, Secretary