Stony Smith
Customer Care Specialist
Role
Voice Services and Customer Care Specialist handling the initial stages of customer on-boarding, carrying out support and conducting all training, onsite or via webinar.
Why I like this job
Building call flows and supporting the clients as I watch their businesses grow, knowing that I was able to help them streamline their processes is very rewarding to me.
Big challenge
I solve problems on a daily basis in the support queue with call flow issues and helping customers understand the features they have at their fingertips. I need to learn all the new features myself before I can help customers.
What people say
“We’ve been doing business for a lot of years and I trust you guys so much. Whatever Stony proposes you, I’ll sign off on it. I’m forever grateful for the service you provide me.”