Communications technology is no stranger to brain-burning jargon. In a previous blog we walked you through some of the terms that customers and users often come across when selecting an internet service provider. In this article we’ll update you on terminology used in voice services
Competitive Local Exchange Carrier (CLEC) refers to a telecommunications provider company (sometimes called a “carrier”) competing with other, already established carriers – usually the ILEC, or incumbent local exchange carrier . This designation requires registered approval on a State and/or Federal Level which includes oversight by those entities.
POTS: The closest that telecoms jargon comes to old-fashioned and simple, ‘Plain ordinary telephone service’. This describes traditional data transmission over copper wiring using analog signaling.
TFN or Toll-Free Number: A number you can call for free within a certain area.
Analog and Digital: Signals used to transmit information including audio and video, usually through electric signals. In digital signaling, information is translated into binary format, that is, sequences of discrete 0s and 1s. In analog technology, information is translated into electric pulses of varying amplitude in continuous signals that represents physical entities.
VoIP: Voice over internet protocol is a technology that allows you to make voice calls using a broadband internet connection instead of analog phone lines.
Direct Inward Dialing (DID): Typically, a private phone number to reach a specific extension, which bypasses the call flow of published main numbers.
And here are a few more terms which straddle both internet and voice services:
Software as a Service or SaaS is a method of software delivery that allows data to be accessed from any device with an internet connection and a web browser. In this web-based model, software vendors host and maintain the servers, databases, and the code that makes up an application.
Quality of Service (QoS): A set of technologies that work on a network to guarantee its ability to dependably run high-priority applications and traffic under limited network capacity. QoS works by allocating bandwidth according to network demands, ensuring the quality of applications such as VOIP.
Are there other terms you’re stumped by? Drop us a line and we’ll see if we can help you out.
Hopefully this brief introduction will make your next conversation around choosing a service provider a little easier.