Cisco WebEx Contact Center Powered by PBX-Change
We help you get to know your customers better and anticipate their future needs
PBX-Change is a leading provider of Cisco Unified Communications (UC) Services, and Solutions, and we are the first authorized for Cisco WebEx Contact Center company in Tampa Bay. Cisco WebEx Contact Center provides our customers with the flexibility to choose the most comprehensive and data-driven cloud-based UC system, and reap the benefits from our in-depth expertise on Cisco’s most advanced cloud offering.
Cloud-based UC is a go-to for the most efficient contact centers around the globe, it allows them to scale operations quickly while offering an attractive cost model. Cisco’s WebEx Contact Center sweetens the deal by offering advanced analytics capabilities. This kind of analytical data is invaluable for our contact center managers and supervisors who need greater insight into their team’s performance to inform their decision-making.
In real-time our clients can see how quickly calls are answered and resolved, discover bottlenecks, and which agents are performing. Cisco’s analytics platform gives our customers the information they need to deliver the best customer service to their clientele. Whether that means rerouting calls through their top performers or managing traffic dynamically to deal with spikes in demand.