What is A Virtual Call Center

The idea of a Virtual Call Center, or VCC, is not difficult to grasp based on the name alone. A Virtual Call Center is telephone support that is not housed within your business walls. VCCs are an option for a small to medium sized business that does not have the budget or space for a…

What is “Click-to-Call?”

If you are in the business world, it is easy to think that everything non-traditional is a gimmick that will never work for you and your company. It’s true, there are many solutions out there that just don’t work, but it only takes one to take your business to the next level. While there are…

Do You Need a Wi-Fi Extender in Your Office?

If you have Wi-Fi, chances are you’ve experienced a time when your coverage was spotty or didn’t reach quite far enough. At your office, poor Wi-Fi can cause you to lose customers; if you are losing calls on your business phones or missing emails this is bad for business. Poor Wi-Fi coverage can be extremely…

What Is Data Loss Prevention (DLP)

In this age of constant new technology, the Cloud, and IoT (internet of things), it is easier to connect to business devices and data than ever before. You no longer have to be tied to your desk to access work programs and files. Anything you would need to do your day to day job can…

Etiquette for Your Business Phone

Talking on the phone is not necessarily something everyone loves to do. For those that are less than comfortable on the phone, learning strong business phone etiquette for your Tampa business can make you and your customer more relaxed and provide a better customer experience. Your call time is precious, and you have such a…

How to Make Calls in a Loud Office

Today’s offices are becoming more and more about collaborative spaces; getting rid of the cubicles and adding open space offices or rows of connected desks. While this can certainly promote creativity and collaboration, it can create loud office spaces that are not exactly conducive to making business phone calls for your Tampa business. The last…