Personalizing Customer Contacts

Undoubtedly, the end goal of any phone interaction is to provide an excellent experience for your customers. The reasons for this are clear: moments of excellent customer service lead to longer relationships with customers, which means more customer loyalty, which in turn means more revenue. Every business should strive for these kinds of contacts, but…

Gaining Control with Unified Communications

If you’re thinking about the way your business uses the phone, chances are that you’ve been thinking about how best to control the way that you talk with your clients. Thinking about upgrading your system is the first step in providing excellent customer service, which leads to longer-lasting relationships with the base that you service.…

Tips for Fixing VOIP Voice Quality Problems

Make no mistake about it, ensuring the quality of your calls is one of the most important parts of operating your phone service. Dropped or missed calls, or calls where you’re unable to make out what your customer is saying can be very frustrating, and due to the nature of VOIP phone service, quality can…

How to Choose a Phone Service Company

When it comes to your small business, one of the most important things is that your customers are able to reach you. In fact, this is probably the most important thing. After all, what is a small business without its customers? So, it follows then that the most important thing to decide on when you’re…

Why Make the Change to VOIP Phone Service?

So, you may have heard a lot about VOIP phone services and what they can do for your business, but maybe there’s still a question about whether it’s right for your business or not. After all, you currently have a phone service that seems to be working just fine. Doesn’t the old saying go “if…