Excellent call quality is never more important than in a call center environment.
If making and receiving phone calls is your entire business, PBX-Change has you covered. We offer affordable long distance rates, elaborate call center features and flexibility as your business grows and changes. PBX-Change understands the needs of call centers and we can provide Hosted PBX Solutions tailored to suit your company’s needs.
Call Center Features
Our smart record feature makes call recording easier than ever. With our secure web-based application, calls can be recorded automatically and recordings can be accessed online, wherever you are. You can even add text notations to call records and upload and associate specific call-related documents.
Use your smart phone to make, receive, and track calls, manage call routing, search your business directory, click-to-dial from your contact list.
A single application that brings together all the features and services of a physical phone on a tablet, PC, Mac, or smart phone.
Supervisors can monitor and manage call queues on the fly. Inbound supervisors have complete access to all agents and the ability to manipulate inbound calls.
Incoming callers never receive a busy signal, and are greeted with the appropriate announcements or hold music.