Our instinct is to help you to thrive. We aim to be a true partner to your business, no matter your size, to help you be more efficient and productive. By streamlining your Voice and Internet services, we allow you to focus on your business. We help you get the most out of your communications technology, and keep you up to date as things evolve.
PBX-Change | Tampa Bay Fiber
Our Mission
How We Got Here
In 1998, as Y-Tech Solutions, we took over the Tampa branch of Automated Office Systems, an office machinery business that had been serving central and south Florida since 1960. Two years later, through Tampa Bay DSL, we began to provide internet connectivity to the greater Tampa Bay area and added software to better service the medical community with applications and connectivity.
We expanded into hosted telecommunications when we opened PBX-Change in 2005, and a few years later, into cloud-based systems. Aware of our location in the hurricane belt, we initiated our Geographic Redundant component by adding an alternate platform in Atlanta. We now have full back-up in case of total power outages.
After years of focusing on voice technologies, after Hurricane Irma in 2018 we recognized a need for reliable connectivity and re-introduced high-speed internet with Tampa Bay Fiber.
We are certified Cisco Journey Platform Experts and a registered CLEC (competitive local exchange carrier) in Florida, delivering unified voice, contact center management and internet services to small and medium-size businesses and organizations, in Florida and beyond.
How We Work
Understanding
We work hard to understand your business, the challenges you face, and the small details which make a big difference to you. Communications technology doesn't need to be mysterious or complicated. We will train your staff so they are confident using the technology and we’re always there to help you manage a new challenge. Exceptional customer service defines who we are.
Responsive
With a standardized, managed approach to deployment, our staff can support hundreds of clients, which means you get rapid, capable and personalized service whenever you need it. We apply the same high standards to every customer, project and call, whether it’s a new system install or troubleshooting.
Community Commitment
Those in need today
With a head for connectivity and a heart for giving back to the community, we seek out causes where our talents can do the most good. In 2020, as communities struggled to adjust to the Covid-19 pandemic, we supported the Tampa Housing Authority with high-speed internet for isolated residents and under-served families, to help children do schoolwork at home. We’re also working with Metropolitan Ministries’ local non-profit chapter to help Tampa’s needy and homeless, by providing the most advanced technology solution at the lowest possible cost.
Planting seeds for a better tomorrow
As a forward-thinking technology business, we are committed to promoting science, technology, engineering and math as an equal opportunity career choice. That's why we support educational initiatives such as MacDill Airforce Base' STEAM day, by providing temporary internet.
Supporting local non-profits and initiatives where possible, our community commitment extends to our staff; we actively help them devote their energies to causes they care about.
Supporting local non-profits and initiatives where possible, our community commitment extends to our staff; we actively help them devote their energies to causes they care about.
