Depending upon your business in Tampa, an upgraded business phone system that can handle customer service calls is a must. When products or services are working, it’s a beautiful thing. But, there are going to be times when your business in Tampa will receive customer feedback, that’s when your business phone system set up comes into play. However, if your business phone system for your business in Tampa isn’t up to par, then you could be really hurting your business. Take a look at four ways an upgraded business phone system will help you with customer service.
Can your customers reach you? If they can’t, then there is a major problem. You want it to be as easy as possible for customers to reach your business. Make sure your website clearly shows how they can contact you. Another thing to keep in mind is that they should be able to reach you whenever. That means having a business phone service that allows them to contact you whenever, even if the office is closed.
- Listen and Learn
It’s important to understand what the customer is asking about or for. It sounds obvious but it really is important to listen. By listening, you can better understand how you can help. Therefore, investing in system that records calls will make it easier for agents to receive accurate info, instead of trying to remember what was said on the phone. Additionally, recordings can be listened back to for training purposes.
- Response Time
Make sure your customers aren’t on hold forever. Nothing is worse than feeling like you are stuck with an endless wait time. Instead, invest in an auto-attendant system so that people can navigate your virtual menu. That way they can be routed to a more specific line.
- Build Relationships
Long-term relationships are good for your business. It helps keep customers returning and makes them feel valued. By providing excellent customer service, you relay to your customers that you care about them. Make sure that you keep open lines of communication and that you send them an email every now and then to ensure that everything is up to their standards.
Want to learn more? Contact us today at (813) 734-8994 and learn how PBX-Change can help your business.