Disparti Law relies to a large extent on advertising to drive new business and launched a new campaign in Chicago with a prominently featured phone number. The campaign generated an overwhelming amount new calls for their reception services team, based in Tampa. In fact, it was so successful that it became hard to manage the volume of calls, and to distinguish between new and existing clients in order to direct the traffic efficiently.

At first, the practice considered hiring more receptionists to overcome this obstacle. Then they reached out to PBX-Change.

Solution:
PBX-Change introduce Smart Attendant IVR, an intelligent call-recognition system, and connected it to Disparti Law’s database. Now, the only calls that come to their receptionist are ‘new’ callers. Existing clients are identified by their caller ID and directed automatically to the extension of the person assigned their case or the most appropriate person available, bypassing the receptionist.

System-generated call reports help the firm see what is working and what isn’t, and they also have insight into team members’ availability at any given time, allowing the company to route calls quickly more efficiently. Cloud-based, the system is location-independent.

Outcome:
Disparti Law has been able to generate more business, manage their business more efficiently and save money. They can make better use of internal resources and have reduced their reliance on outsourced call centers.

Testimonial:
“PBX-Change listened to our concerns and created solutions. They have built out a new universe for us in how we answer and receive calls and changed the way we operate from a new client perspective. The staff and support folks are great, always available and eager to help us.”

Jesse Hoolihan
Disparti Law Group

faith and music education, community outreach, and charitable events. In addition to the staff, several volunteers are involved in organizing church activities. St Andrew’s Church helped to establish St. John’s and St. Mary’s Episcopal churches, Metropolitan Ministries and the Seafarer’s Mission.

Challenge:
The church was running on an antiquated DSL circuit to provide internet connectivity to the entire staff, along with all attendees for services. The frequent disconnects and slow speeds made it very difficult to keep up with changing times and new expectations. To further compound the issue, their phone system was based on the same DSL circuit and needed a thorough update to keep everyone working efficiently. Missed calls, poor internet and outdated infrastructure was making it very difficult for the church to serve its community.

Solution:
We proposed providing a 100Mb ultra-low-latency circuit, coupled with enterprise-class access points to cover the entire building, including the sanctuary. Ultra-low-latency, along with symmetrical upload and download speeds provided the congregation with a really smooth experience. An updated phone system with Cisco and Polycom equipment provided cutting-edge features, allowing staff members to stay on top of every aspect of managing a thriving church. We were able to do all this without drilling a single hole in the historic landmark chapel.

Outcome:
With new equipment, software and connectivity, St Andrew’s staff can engage easily and successfully with their congregation, volunteers, students and the wider community. All attendees receive the benefit of seamless coverage that keeps them connected during worship at the church and through streaming when they can’t attend in person. The phone service upgrade allows staff to communicate effortlessly with each other and their community, all without having to maintain any of the equipment themselves.

Testimonial:
"The team at PBX-Change has been terrific. Changeover and install for internet and phone went smoothly and without complications. They provided training as well. We’re very pleased with the phones and the internet, and I would highly recommend them to anyone."

Pamela Frost
Paris Administrator
St. Andrews Episcopal Church