Welcome to PBX-Change

It’s no secret that customer loyalty can be worth a lot to a company, especially a smaller company, but earning it can be tricky—especially under tight budget constraints. If your Tampa business relies on phone service and interactions to drive business, switching to a cloud-based Tampa business phone service could be just the cost-effective measure that you’re looking for to help grow your business.

A Tampa-centered cloud-based phone service can help you with faster response times. Making sure that your customer receives the quickest possible turnaround in answer their questions can mean the difference in a good interaction and a bad one, which can make their decision of whether or not to stick with your company an easy one. Cloud-based services offer the ability for all member of your team to access the same phone system, regardless of your location. What that means is quicker answers to your customers questions from the people who know best, regardless of whether they’re in the next office or halfway around the globe.

Building rapport is also key to making sure your customer has a good experience with your company, and cloud-based Tampa phone service can help your agents with just that by providing information at the moment of contact. The more your agents know about your customers and their history with the company, the better, so make sure they have the tools to succeed.

Cloud-based phone services can also be a boon to businesses with more than one location. Since phone services can be harder to keep uniform across locations, other phone systems can require massive amounts of training to keep your employees up to speed. Switching to a cloud-based system can minimize the necessary training time and maximize your employee’s productivity.

Finally, what may be the biggest benefit to a cloud-based phone service: never miss another customer call. The biggest reason for losing customers is not being available when the customer needs you, so with that in mind, it’s important to have a reliable phone service. A cloud-based system is often more reliable than traditional phone service because of built-in redundancies that assure that your phone service won’t go down when you need it.

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