VoIP, or voice over Internet protocol, has become a growing way for businesses to connect with consumers via business phone calls. The great thing about VoIP is that your business in Tampa is no longer tied to a landline, because it uses the Internet to make phone calls. This may sound like the perfect solution: everyone has the Internet these days and landlines have seemingly become a thing of the past, right? Every piece of technology has its faults, and your business in Tampa could have potential hurdles with VoIP. But, here are what we find to be the most common problems with VoIP business phone calls and how your business in Tampa can fix them.
As a growing business, call quality and consistency is important. You don’t want the business phone call to drop right as they were about to make an appointment or pay for services, costing you valuable time and money. If this is happening to you while using VoIP, you don’t have to suffer through bad calls and hope it gets better; You need to check the strength of your Internet connection. If your Wi-Fi connection is poor, or doesn’t reach to the areas where you make calls, consider an extender or upgrading your router.
There is nothing more frustrating than talking with someone on the phone and hearing an echo over everything that is said. If this is happening on your VoIP calls, it could be one of a few problems. The easiest fix is for those using a wireless phone or headset; these most often give feedback during calls, especially if they are not fully charged. Try switching to a corded headset to see if this helps. Another cause for echoes could be that your volume is too loud and is echoing from the speakers back into your headset; try turning down your volume to see if this reduces the feedback.
Latency, more commonly referred to as lag, is when there is a delay from when someone speaks to when it is heard on the receiving end. This can be frustrating but can be fixed by ensuring your equipment is all up-to-date. A lag in calls is often a sign that your hardware is not up to speed for your needs; ask your service provider if your router is VoIP-capable to prevent further disruptions.
VoIP technology can be a wonderful tool for many businesses. No technology is perfect, but learning how to address issues that arise can help you provide the best service to your customers. Want to learn more and see if your hardware is VoIP capable? Call us today at PBX-Change!