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For emails to work the following settings must be correct:


Username must be full email address: password is case sensitive.
IMAP:  143
Ports incoming:  110
Outgoing: 25 or 2000, or 587 with encryption enabled


If your new ISP is blocking 25, you can also use 2000


Outgoing mail server requires authentication must be checked in order to send mail.


In Outlook is an Advanced Settings. Use this if the above is not working:
Server Ports
POP3:  110
IMAP: 143
This server requires an encrypted connection must be checked. Outgoing SMTP set to 587
Encryption type-Auto


Due to the amount of effected accounts, and the vast number of email clients available, our technicians cannot provide support for this over the phone.



Outlook 2010 Setup Instructions



Alternatively, you can access your emails at





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